Arthur's blog for the BELFAST Programme
- where I place items and links to resources of interest, especially if they have potential for further development.
Please use the COMMENTS to record your thought and reactions. Think in particular of how some items might be modified for use in Meetups.
Learners can use the TRANSLATE feature if necessary.
27 November 2015
On customer care
Dave Carroll had an unhappy experience; an airline damaged his Taylor guitar.
He described the event online.
This video has had 15 million hits on YouTube.
Over to you
Have you had any memorable experiences of good or bad customer service?
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